Privacy policy

Effective Date: June 2, 2025

Lowlyland Records ("we", "us", or "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and share your information when you visit www.lowlyland.com or interact with us via any other digital platform we operate (collectively, the "Site").

If you do not agree with our policies and practices, please do not use the Site.

 


Information We Collect

We collect the following types of information:

  • Personal Data – Name, email address, shipping address, phone number, and any other contact details you provide.

  • Financial Data – Payment details such as credit card info or PayPal email used to process transactions (securely managed by third-party processors).

  • Technical Data – IP address, browser type, device info, time zone, and browsing actions collected through cookies and analytics tools.

 


How We Use Your Information

We use your data to:

  • Fulfil and manage orders, payments, and shipping.

  • Provide customer support and communicate with you.

  • Send updates, marketing messages (with consent), and transactional emails.

  • Improve website performance, personalisation, and customer experience.

  • Comply with legal and regulatory obligations.

 


Sharing Your Information

We may share your data with trusted service providers to perform tasks on our behalf, such as:

  • Shopify (eCommerce platform)

  • Klaviyo (email marketing)

  • Stripe / PayPal (payment processing)

  • Meta / Google (advertising and analytics)

We do not sell your personal data. We may disclose information when legally required to comply with applicable laws or protect our rights.

 


SMS Communications

By opting into our SMS service, you agree to receive automated marketing and informational texts. Consent is not a condition of purchase. You can opt-out anytime by texting STOP to the sender number. Message/data rates may apply.

 


Cookies and Tracking Technologies

We use cookies and similar tools to improve your experience, analyse traffic, and deliver personalised content. By using the Site, you consent to our use of cookies in accordance with this policy.

You can control cookie settings via your browser.

 


Your Rights & Choices

You may:

  • Access, update, or delete your personal info by contacting us.

  • Unsubscribe from emails via the link in any marketing message.

  • Disable cookies or withdraw consent at any time.

 


Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect data from children. If we learn we have unintentionally collected such data, we will delete it.

 


International Users

If you access our Site from outside Australia, you acknowledge that your data may be transferred to and processed in countries where our service providers operate, including Australia and the United States.

 


Security

We implement technical and organisational measures to protect your data. However, no online transmission or storage is 100% secure.

 


Policy Updates

We may update this Privacy Policy to reflect changes in our practices. Continued use of the Site after updates means you accept those changes.

 


Contact Us

If you have any questions about this policy, contact:

Lowlyland Records
Email: team@lowlyland.com