Refund policy

Effective Date: June 2, 2025


We know that you will love what you ordered, but if something doesn't work out, we will gladly accept item(s) in original packaging, unworn, unwashed, or defective merchandise (free of stains, deodorant marks, perfume scents, make-up, and animal hair).



Eligibility for Returns & Exchanges

We accept returns and exchanges on eligible items within 14 days of dispatch, provided the following conditions are met:

  • Items must be unworn, unwashed, and in original condition, with original tags and packaging.

  • Items must be free of stains, marks, scents, and pet hair (including makeup, deodorant, perfume, etc.).

  • Items must not fall under non-returnable categories.

 


Refunds

  • Refunds are issued to the original payment method.

  • Please allow up to 14 business days from the date we receive your return for processing.

  • Original shipping fees are non-refundable.

  • A small handling/restocking fee may apply, depending on the item and reason for return.

 


Store Credit & Exchanges

  • Store credit or exchanges must be requested and returned within 14 days of dispatch.

  • Credit will be issued after the returned item is received and inspected.

 


International Returns (Outside Australia)

For international customers, please submit your return request here.

 


Return Process

  1. Ensure your item meets the eligibility requirements.

  2. Package it securely in its original condition.

  3. Start your return request here.

 


Need Help?

If you have any questions about returns, refunds, or exchanges, contact our customer support team:

• team@lowlyland.com